Ticket exchanges are available for all main-stage concerts. Package ticket holders may exchange tickets without incurring a fee*, single ticket buyers may exchange tickets for a fee of $7.50 per ticket. Please note that tickets can only be exchanged for performances in the same calendar year.

You can only exchange out of one concert at a time. If you would like to exchange out of multiple concerts you may repeat the online exchange process for the additional concerts or call the ACO Box Office on 1800 444 444 (Mon-Fri, 9am-5pm).

Once you have selected the tickets you would like to return, simply select an eligible concert date that you would like to attend instead. If you do not wish to attend an alternate concert, you may donate the value of those tickets to the ACO's Education Fund.

Exchange tickets to another performance

You may exchange your main-stage concert tickets for any other main-stage concert performance within the same calendar year. The online exchange process shows you exactly which concerts are eligible for exchange. If you change to a more expensive seating reserve, or move into a more expensive concert, you will be charged the difference between this ticket price and the ticket price you originally paid. Your new tickets will be mailed to you once the ACO Box Office has received your old tickets (or proof that these tickets have been destroyed).  

Terms & Conditions
- Tickets purchased using any promotional voucher are not exchangeable or refundable.
Exchanges within a week of the concert date are not possible online. 
- To exchange within a week of the concert date please contact the ACO Box Office on 1800 444 444 (Mon- Fri, 9am-5pm).
- Exchanging tickets between different venues must be done through the ACO Box Office or the ACO website. These exchanges cannot be done at the venue box office.

Donate to the ACO's Education Fund
Alternatively, you are able to donate the value of the exchanged concert ticket/s to the ACO's Education Fund. Donations are fully tax deductable. To donate the value of your tickets simply click the link below, 
select the tickets you would like to return and select the donate option.

Exchange your tickets

*Package ticket holders can exchange their tickets at no cost when exchanges are made up to 21 days before the performance. After that time, a fee of $7.50 is charged per transaction.