Audience members moving in a blur up and down the stairs at the Sydney Opera House

Tickets & Bookings

Audience members can buy tickets to ACO Concerts in three main ways: Single Tickets, Flexi-Subscriptions and Full Subscriptions.

Single tickets are like they sound - a single ticket to one performance in the concert series. If you are interested in seeing three or more performances in our national concert season, you can save money by purchasing one of our Subscription packages.

Flexi Subscriptions allow you to build your own season of concerts at the venues, dates and times that fit your life, saving you up to 25% off the price of Single Tickets.

For those who want to take the full ACO season journey, Full Subscriptions offer savings of up to 60% on the same seat at every concert in the Season, along with a host of subscriber benefits and free ticket exchanges should your plans change. Note that full subscriptions are only available before the first concert of the Season.

All ticket types currently available can be purchased from our Book Tickets page. This page will also link you to venue websites to buy tickets to performances outside of our National Concert Season, such as Festivals, International Tours and Regional Tours.

Ticket Price Types

The ACO has four main price types for performances, as outlined in the table below.

Adult The full price of an ACO Concert ticket.

Concession   Discounted tickets for Veterans’ Affairs pensioners and Centrelink-issued Pension, and Health Care card holders. Seniors cards are not eligible for concession prices, except for the Friday matinee series at Sydney's City Recital Hall.

Student Discounted tickets for full time Students. Proof of current study must be shown before tickets are issued.

Under 30 Discounted tickets for those Under 30 at concert date. Valid proof of age must be shown before tickets are issued.

 

The ACO also offer discounts for group bookings of 8 or more people, $25 Schools Tickets for excursions, and a complimentary tickets for companion card holders with their purchase. For details on these discounts, contact our box office directly on boxoffice@aco.com.au or 1800 444 444 (Mon-Fri, 9am-5pm AEST).

Fees and Exchanges

The ACO is a not-for-profit organisation that relies on commercial and philanthropic activity to continue our work. However, the cost of operating the Orchestra's booking channels requires substantial investment in technology, personnel and infrastructure. 

To offset these costs, the ACO charges a once-per-order handling fee of $7.50 for all ticket orders online, regardless of the number of tickets being purchased. This is done instead of a rise in ticket prices so as not to pass on unreasonable costs to those buying many tickets in a single order. Donation orders do not attract a handling fee.

Ticket exchanges are also available for all performances in our National Concert Season up to 7 days before the performance. Note that exchanges are only available for performances in the same Season.

If the value of the new seat is higher than the original, the additional amount must be paid by the customer. If the value of the new ticket be lower, the excess will be added to the order as a tax-deductible donation to the ACO's Learning & Engagement programs.

You can exchange your tickets online from your ACO account, or contacting the ACO Box Office on boxoffice@aco.com.au or 1800 444 444 (Mon-Fri, 9am-5pm AEST). The cost of exchanges varies based on the ticket type and channel of exchange:

Full Subscription Tickets: Free up to 7 days before the original performance
Flexi Subscription Tickets: $5.50 exchange fee per order
Single Tickets: $7.50 exchange fee per ticket

FAQs

How do I make a group booking?

If you have a group of 8 people or more, you are entitled to a group rate. Call the Box Office on 1800 444 444 to organise a group booking.

Am I eligible for a Concession?

We offer concession prices to holders of Centrelink Health Care cards, Pension Concession cards, DVA Repatriation Health cards and Commonwealth Seniors Health Care Card. Seniors Card holders are not eligible for concession prices. Proof of concession eligibility must be supplied when requested and may be required prior to the admission to each concert.

What is the booking fee?

As outlined above, a handling fee of $7.50 applies per transaction for all online and telephone bookings, regardless of the number of tickets or events purchased simultaneously. This fee covers the costs of maintaining our booking systems, and also includes the cost of domestic post should you choose to have your tickets mailed to you.

I have specific access requirements. What should I do?

If you have specific access requirements, consult our accessibility page, or call our Box Office on 1800 444 444 and we can give you the best advice about seating and getting to the venue. We also offer Wheelchair users the ability to purchase appropriate seats online where available. 

Does the ACO accept the companion card?

The ACO does accept the companion card. To redeem a companion ticket, call the Box Office on 1800 444 444. Accessible phone numbers are available on our accessibility page.

Can I buy merchandise online?

We do not currently sell merchandise online, but do list places to buy and stream our releases here. You can buy any of the CDs and DVDs on this page by calling our Box Office on 1800 444 444.

How long is the concert?

Can I change my booking?

The ACO offers exchanges for all our mainstage performances. Scroll up for more details on exchange fees and eligibility.

I've lost my ticket. Can I get a replacement?

The ACO is able to reprint your ticket up to 48 hours before a performance. Otherwise you can collect a Missing Ticket Voucher from the venue Box Office on the day of your performance.

Can I get a refund if I cancel my booking?

The ACO does not offer refunds unless under extreme circumstances, in line with the Live Performance Australia Code of Practice for Ticketing of Live Entertainment Australia.