About the ACO
Led by its charismatic Artistic Director, Richard Tognetti AO, the Australian Chamber Orchestra is Australia’s most dynamic performing arts organisation. Renowned world-wide for its inspired and courageous programming and unrivalled virtuosity, the ACO collaborates with an extraordinary range of artists including the world’s leading soloists, cinematographers, visual artists and contemporary musicians and entertainers.
The ACO is based at its award-winning home, ACO On The Pier, in Sydney’s Walsh Bay Arts Precinct (WBAP), an exciting space for live performance, community engagement and collaboration. Following the ACO’s 50th Anniversary last year, and with a new website project and Tessitura v16 upgrade due to launch in Q1 next year, you’ll be joining at a pivotal time and be part of a high performing, ambitious and creative team who are always looking for bold new ways to grow audiences and amplify the ACO’s national and international reputation.
About the position
This position is a key role in the Box Office team that bridges back-end ticketing systems and operations with exceptional customer service. As the ACO’s primary Tessitura expert, the role manages Tessitura access, training and support across the business and is responsible for upgrades, developments and integrations, working closely with ACO’s technology and infrastructure partners. As a key set of eyes and ears for the Head of Customer Experience & Ticketing, the role keeps them informed on system performance and day-to-day operational matters and supports the wider Marketing team with sales data and sights that inform campaigns and audience development strategies.
What we're looking for
Skills & Experience
• Extensive experience working with Tessitura in a multi-channel Box Office, within a customer focused organisation; knowledge on v16 essential
• Advanced problem-solving skills and working knowledge of ticketing systems;
• Comfortable learning and embracing new technologies and platforms
• Strong customer service skills
• Excellent sales and communication skills and the ability to work with internal and external stakeholders to optimise revenue
• High level of accuracy and attention to detail
• Excellent time management skills with the ability to manage multiple projects with different, and sometimes competing, deadlines
Advantageous
• Experience in upgrading from v15 to v16 in Tessitura
• Experience working for a subscription-based organisation
• An interest in orchestral music (encyclopedic knowledge of music not necessary!)
Attitudes
• A kind, collaborative, team player who does not compromise on personal responsibility
• Enthusiasm, initiative and self-motivation
Terms
This position is a permanent, full-time position based in the ACO’s office in Sydney.
WHY JOIN US?
At the ACO, you’ll be part of a team that values creativity, excellence, and collaboration. You’ll work in a stunning waterfront location, contribute to world-class music experiences, and help shape the future of one of Australia’s leading cultural organisations.
DIVERSITY & INCLUSION
The ACO is committed to equity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, mature age workers, and lesbian, gay, bisexual, transgender, queer, and intersex (LGBTQI+) people.
Apply
Don’t miss out on this exciting opportunity to join our team. To apply, please download the position description and forward your CV and an accompanying cover letter outlining your relevant skills and experience to [email protected].
Download position description here.
If you have any queries about the position or its requirements, please contact Elsa Nealon, Head of Customer Experience & Ticketing – [email protected]
Applications close Monday, 5 October 2026.
The ACO is committed to making reasonable adjustments to provide a supportive and barrier-free workplace. If you require any adjustments before or during the selection process, please email [email protected].
