Exchanges

Richard Tognetti sitting in a concert hall

We allow exchanges to events and seats to accomodate the changing plans of our audience.


Single tickets may be exchanged through the ACO Box Office for a fee of $7.50 per ticket. 


Exchanges made by Subscription and Flexi-Pack customers will not incur a fee, provided they are made at least 14 days before the performance. After this time, an exchange fee of $7.50 will be applied per transaction.


Subscription and Flexi-Pack customers are able to manage their own exchanges via our website.


To do this, customers should navigate to the 'My Performances' tab from their ACO Account. From here, package customers can select the performance they would like to nominate for exchange, and manage the change as a standard transaction.


Note that there may be a price difference between performances. If the cost of the new seat is higher, the customer will be prompted to pay the balance through our standard checkout process. If there is a negative balance remaining, the amount will be issued as a tax deductible donation under your name.