Online exchanges for Single, Flexi-pack and Subscription tickets can be processed at any time, up to 7 days before the performance. After this time exchanges can only be made through the ACO Box Office directly.
Details of exchange fees are listed below. Ticket holders will also need to pay any additional amounts to cover the price of their new seats. In the event of a downgrade, the excess payment will be automatically lodged as a donation to our National Education Program.
Single ticket exchanges incur a $7.50 fee per ticket at any time.
Flexi-pack tickets incur a $5.50 transaction fee online, or a $7.50 fee when processed through the ACO Box Office directly.
Subscription tickets exchanged can be exchanged for free online or with our Box Office up to 7 days before a performance. After this time, exchanges must be made through the ACO Box Office, and will incur a $7.50 fee.
All exchange requests must be made at least 2 working days before the performance for which the tickets were originally issued.
Click the “Exchange Online” button to begin your exchange, or call the ACO Box Office on 1800 444 444 (Mon-Fri, 9am-5pm AEST) if you require their support.
Begin Online Exchange