ACO Pier 2/3 from the water

ACO Pier 2/3 Casual Ushers

We are looking for committed ushers to join our team.

This role is not currently accepting applications.

The ACO is one of Australia’s most dynamic and highly regarded performing arts organisations. We are looking for committed ushers to join our team.

Led by its charismatic Artistic Director, Richard Tognetti, the Australian Chamber Orchestra is renowned worldwide for its inspired and courageous programming and unrivalled performances. The ACO collaborates with an extraordinary range of artists including the world’s leading performers, cinematographers, writers, and visual artists. In 2022, the ACO opened its new, purpose-built home on Pier 2/3 in Sydney’s Walsh Bay Arts Precinct, which includes a 275 seat Performance Space, Rehearsal Room, Media Suite and Event Space - an exciting new home for performance, presentation, community engagement and collaborative opportunities.

Our ushers are the front-line representatives of the ACO at Pier 2/3. They are responsible for delivering excellent customer service and creating a safe and inclusive environment for all of our patrons, as well as patrons of the other Pier 2/3 resident companies.

The successful applicant will meet the following position requirements:

Required skills, experience and qualifications:
• At least one year’s demonstrated experience working in Front of House, Event Management, Customer Service role within the Arts or Entertainment industries;
• Exceptional customer service and interpersonal skills;
• Ability to deal with customer feedback including the capacity to resolve issues in a courteous and timely manner;
• Current Working with Children Check;
• Current Responsible Service of Alcohol Competency Card; and
• Current First Aid qualifications.

• Commitment to high level, solution-focused customer service;
• Commitment to safety;
• Ability to work with enthusiasm and flexibility in a fast paced, agile, small team environment;
• A kind team player who does not compromise on personal responsibility;
• Initiative, self-motivation and self-discipline;
• An interest in music; and
• A willingness to work flexible hours.


• From the stage to behind the scenes, our team is a passionate, dedicated and diverse family;
• We never stop looking for ways to bring something new to what we do and every day we inspire audiences and each other with our ambition, enthusiasm and openness; and
• We recognise that everyone brings something unique to our team and that it’s our collective experience, skills and spirit that connects us as one.

This is a casual position based at Pier 2/3 in the Walsh Bay Arts Precinct, Sydney.

Our ushers will be required to work after hours and on weekends in line with ACO’s operational needs and in consultation with the Front of House Services Manager.

Due to the nature of this position, the successful applicant will also need to successfully complete Working with Children Checks and hold current First Aid qualifications and a Responsible Service of Alcohol Competency Card.

The position involves manual labour and requires the ability to safely evacuate patrons in an emergency.

Don’t miss out on this exciting opportunity to join our team. To apply, please download the position description and forward your CV and an accompanying cover letter outlining your relevant skills and experience in relation to the requirements for the role to [email protected].

Download the position description here.

Any queries about the position, please contact Janet Collins Front of House Services Manager at [email protected].

The ACO is committed to equity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, mature age workers, and lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI+) people.

The ACO is committed to making reasonable adjustments to provide a supportive and barrier-free workplace. If you require any adjustments before or during the selection process, please email our Head of Human Resources at [email protected].