Frequently asked questions
Not familiar with our subscriptions? Get the answer to frequently asked questions below, or email [email protected]
if something still isn't clear.
Can I still buy a subscription?
Yes. There may be fewer concerts in your package but you can still purchase a subscription. Please click here to do so.
Can I choose my own seats?
Yes, you may choose your own seats for all performances in Newcastle within our 2021 Season.
Please note that the option to choose your own seats may change in line with updated COVID-19 health policies and necessary guidelines for social distancing. This page will be updated with the latest information as it comes to hand.
Can I renew my subscription seats?
You may renew an existing Newcastle subscription online by clicking here, or by calling the ACO Box Office on 1800 444 444.
When will I receive my tickets?
Season Subscribers will receive their tickets between December - January. Single ticket buyers will receive their tickets throughout 2021, well in advance of each concert.
Do I have to wear a mask to concerts?
Although not mandatory, face masks are highly recommended in line with health advice from state governments. Please check our website for information before each performance where we will update our recommendation according to the latest health advice.
Do subscribers get priority seating?
Yes. Full-season Subscribers will be allocated their seats first.
Am I eligible for a concession?
Concession-priced tickets are available to current holders of means-tested Australian pensions (Aged, Disability, Veteran’s Affairs, Supporting Parent).
I have a credit on my account. How can I use it?
You can use your existing credit towards any ACO purchase, including live performances and StudioCasts subscriptions. Credits can only be redeemed by emailing [email protected] or by calling our Box Office on 1800 444 444.
Will my credit expire?
Credit amounts generated from cancelled performances do not expire. We will continue to hold onto your credit until you decide what you would like to do.
Can I purchase accessible seating?
If you would like to book wheelchair or accessible seating spaces, please call the Box Office on 1800 444 444.
Can I pay for my tickets in installments?
Yes. Full-season Subscribers have the option to pay in instalments – pay 50% to secure your booking and pay the remaining balance in late January 2021.
Can I purchase an ACO StudioCasts Subscription and a live performance Subscription?
Yes, you can purchase both a StudioCasts and live performance subscription, either online by clicking here or over the phone by calling the ACO Box Office on 1800 444 444.